Please note the following before you contact us:

• If you have a query, please see if it is not already answered in our Frequently Asked Questions (FAQ) section
• We do not have access to the Department of Home Affairs Records
• We are not the National Archives
• We do not tell you your star sign
• You will appreciate that we can not guarantee that you will find your ancestors on our site
• In fact, there is no website, archive or service anywhere that can offer that guarantee
• We do not give out e-mail addresses of subscribers – paid subscribers do have access to their contact details, where applicable

What we will do

• We offer you a platform and a chance to start your family tree
• We will guide you in the right direction and provide you with the starting blocks
• We will provide you with a family tree builder and tools to help you get started
• We will provide you with the most comprehensive set of records about SA genealogy online

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